Refund policy

At Asthira Lifestyle, customer satisfaction is our priority. Please review our return and refund policy carefully to ensure a smooth process.

1. Eligibility for Returns

  • Returns are accepted within 7 days of receiving the product.
  • Products must be unused, in their original packaging, and accompanied by a valid proof of purchase.
  • Items purchased during sale events or using promotional discounts are not eligible for returns.

2. Unboxing Video Requirement

  • An unboxing video is mandatory for initiating returns for damaged, defective, or incorrect products.
  • The video should clearly show the package in its original condition, the unsealing process, and the product inside.

3. Non-Returnable Items

  • Opened or used products.
  • Custom-made or personalized items.

4. How to Initiate a Return

  • Contact our customer support team at [+919361373784 or support@wellfy360.com] with your order number, reason for return, and the required unboxing video (if applicable).
  • For damaged or defective products, attach additional photos if necessary.
  • Approved returns will receive further instructions for shipping the product back.

5. Refunds

  • Refunds are initiated after the returned product is received and inspected.
  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • Shipping charges, if any, are non-refundable.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).

7. Exchanges

  • Exchanges are allowed only for defective or damaged items. Contact us to arrange an exchange.

For any assistance, please contact us at 
Here are the contact details for Lakshmi Krishna Naturals:

For further details, visit their Contact Us page.
We strive to provide you with the best service and value your understanding of our policies.